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Returns Information

Returns Policy

We are sure that you will be delighted with your purchases. However if you wish to exchange or return an item, please inform us by e-mail ( 

We advise that you send your package back to us by recorded delivery as we can not be held responsible for any items lost or damaged during return.

The cost of return will be borne by the customer unless the item is deemed to be faulty by Summerhouse.
For exchanged items, or items ordered incorrectly by the customer, postage and packing (€6,95 Spain Mainland / € 10 other locations ) will be charged .

We cannot refund products which are deemed unsuitable by the customer without the original packaging unless faulty or products that have been altered or used in any way.

Refunds will be processed within 14 days of receipt by us and will be refunded by method of payment. 

You may cancel your order at any time up until the item is dispatched by contacting our customer service department at

Our returns address is:

Product Returns

Summerhouse Spain S.L.

Edificio Benidorm Local 5

Ctra Moraira - Calpe





We ask you to contact us for our full returns policy before returning goods in order to process your returns and any refund as quickly and securely as possible.

Your rights to return goods are protected under the EU Distance Selling Directive.